TERMS AND CONDITIONS
Terms and conditions for purchasing and playing The Game(s) and using the Grave Escape Website
1. WEBSITE USE AND SECURITY
1.1. The website(s) are owned and operated solely by Grave Escape. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
1.2. The terms hereinafter apply to the use by any visitor of the Grave Escape Website and should be read carefully before any use.
1.3. Grave Escape commits to making all reasonable effort to supply you with the most current and accurate information on its website.
1.4. The Grave Escape website is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
1.5. You are not permitted to link to or use all or any part of the Grave Escape website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
1.6. You accept that the Internet is not fully secure. Grave Escape will take all appropriate steps to protect the security of any payment card information though Grave Escape shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
1.7. Grave Escape shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
2.1. These terms and conditions apply to all visitors to Grave Escape, to all players of the Grave Escape game(s) and to all users of the website.
2.2. You are accepting these terms and conditions on behalf of yourself and all members of your team.
2.3. These terms and conditions may be amended or varied by Grave Escape at any time at our sole discretion without prior notice.
2.4 Nothing in these terms and conditions is intended to affect your statutory rights.
2.5. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Scottish law and all disputes shall be submitted to the exclusive jurisdiction of the Scottish courts.
2.6. Nothing contained in any contract is intended to be enforceable pursuant to the Contract (Third Party Rights) (Scotland) Act 2017 by any third party.
2.7. The game is designed for a team of 2-6 people per room unless otherwise stated on the website.
2.8 The trade marks and logos displayed on the website are the property of Grave Escape. You are not permitted to use these without the prior written permission of Grave Escape and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
2.9. All the terms of any contract are included or assigned to within these terms and conditions.
2.10. Grave Escape’s website may contain hyperlinks to third party websites. The operation of those websites is out of Grave Escape’s control and you use them at your own risk.
2.11. Grave Escape collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensuring that the privacy of your personal information is protected.
2.12. Grave Escape recommends teams to arrive no earlier than 10 minutes, and no later than 5 minutes before the beginning time of the booking.
2.13. Grave Escape relies on confidentiality and discretion from its players. You agree to not make any recordings of the game or take any photographs inside Grave Escape’s game(s). We also ask that you take great care when describing your experience to others to not give anything away that might spoil the experience.
2.14. You agree to not publish, or allow to be published, any details of the game(s).
2.15. Grave Escape may contact you from time to time with offers and promotions via email or phone related to Grave Escape only.
2.16 Grave Escape may use the name of the organisation booking with us for purposes of highlighting the list of organisations that have used Grave Escape. This in no way indicates client organisation’s approval or recommendation but only that Grave Escape services were used by that organisation. Request for removal from any materials are required to give sufficient time in order to effect the change and you agree to providing reasonable notice period.
2.17. You agree to pay Grave Escape reasonable costs relating to damage to property that is intentional or caused by intentional misuse of any items.
2.18. You and your team participate in the game(s) entirely at your own risk.
2.19. Grave Escape doesn’t tolerate any kind of bullying or harassment towards its game hosts.
3.1. The only language available for the conclusion of the contract online is English.
3.2. Only person(s) who are at least 18 years of age are permitted to book a Game.
3.3. It is your responsibility to check that any Games booked by you are accurate.
3.4. Any purchase of the Game is only valid when processed by Grave Escape.
3.5. If you wish to transfer your Game(s) into someone else’s name, you must contact Grave Escape by either email or telephone at least two hours before the start of the game. This facility may be refused by Grave Escape.
3.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
3.7. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to Grave Escape that all details supplied by you are true and accurate.
3.8. You receive the confirmation of your booking via email only. Grave Escape will not send confirmation via post or text message.
3.9. Online bookings can only be made 90 days in advance, exception may be granted by Grave Escape via email.
3.10. If your team arrives more than 10 minutes late, your participation in the game will be cancelled and no refund will be paid.
3.11. Grave Escape reserve the right to cancel a booking should that become necessary, and despite our best efforts to avoid such a scenario, and will only refund the amount paid for that booking.
3.12 Confirmation of your booking will only be sent by email to the email address entered on the Online Booking Form. It is your responsibility to notify us if you do not receive this email within ten hours of booking.
4. PRICE AND PAYMENT
4.1. The price of a game is stated on the Grave Escape website of the Book Now section.
4.2. The price is set according to number of people in a room.
4.3. Bookings can be made online on the Grave Escape website through Resova.
4.4. Any major credit or debit cards are accepted to settle the payment.
4.5. Payment is to be made immediately upon booking, using one of the payment methods indicated on the website.
4.6. Grave Escape is a live event, so once the booking is confirmed you will not be entitled to any refund or rescheduling.
4.7. If fewer people attend the game than have been booked, no refund will be given.
4.8. If more people attending the game than it is booked for (up to max. allowed for that room) the price difference must be settled upon arrival and prior notification sent.
5. CONTACT US
If you need to contact Grave Escape, please use the details below:
6. HEALTH & SAFETY
6.1. Each player will be instructed before their game by their assigned Grave Escape host. After learning the rules of the game, each player will participate in the game at their own risk. Also, Grave Escape is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.
6.2. People under influence of alcohol or drugs might be turned away and their game classed as no-show.
6.3. Drinks and food may not be brought into the Game Rooms.
6.4. To be admitted you must confirm the full name of the booking payer and you might be asked to confirm phone number and email address.
6.5. Personage aged 14+ may enter the game rooms; Grave Escape does not have child care facilities on the premises and hence cannot accept minors left on their own in the waiting area. If such a situation was to occur then Grave Escape can not be held responsible for the safety and security of that child.
6.6. Grave Escape strongly suggests customers to wear comfortable clothing and shoes for the game.